Getting Started with Banner

What is Banner?

You may have heard the term "Banner" or Ellucian Banner" around campus but what does that really mean? 

Banner is the university's enterprise resource planning (ERP) system which is a fancy way of saying it's a centralized software program that connects all student information systems and core business functions across Delta State University. Banner is used by administrative staff, advisors and faculty across the DSU campus. Banner maintains student, alumni, financial and personnel data. 

Banner itself is broken into several modules that roughly correspond with different departments .

• Banner Student contains student, course and other academic data, and it supports advising, course scheduling, registration, grading and other academic activities at the university. 
• Banner Student Accounts Receivable is a subset of Banner Student that we use to track students’ bills for tuition, housing and other fees. 
• Banner Financial Aid is what Student Financial Services uses to track the financial aid packages provided to students, manage their scholarships and work-study awards, and provide student financial reports to the federal government.
• Banner Human Resources stores employee data — including information about faculty, staff and student workers — and helps HR manage processes like onboarding and offboarding employees. 
• Banner Finance contains the financial, accounting and budget data for the university. It’s used by Finance and Administration to ensure we’re paying our bills, tracking university expenses and staying within our budget, along with other financial matters. 

Access to Banner

Access to Banner is located securely under the MyDSU portal. Banner is located inside the DSU portal on the left hand side. 

For more detailed information, please watch the General Banner 9 Navigation video below and review the attached User Guide to Banner.

Introduction to the Ellucian Customer Center

The Ellucian Customer Center is the primary support and resource portal for institutions using Banner and other Ellucian products. It serves as a centralized location where users can access product documentation, training materials, knowledge articles, release information, and community discussions. The Customer Center also provides a platform for researching known issues, collaborating with other institutions, and working directly with Ellucian support representatives when assistance is needed.

For Banner users, the Customer Center is an invaluable self-service resource that can help resolve questions more efficiently, reduce troubleshooting time, and provide access to the latest product information and best practices. Before submitting a support request, users are encouraged to explore available resources and review existing solutions that may address their issue.

 

The attached Ellucian Customer Center Navigation Guide provides step-by-step instructions for creating an account, logging in, locating key resources, navigating the platform, and understanding the recommended process for troubleshooting Banner-related issues. It is designed to help users become more comfortable and effective when utilizing the Customer Center.